Do you offer delivery time guarantees?
A: No. Shipping times are determined by our couriers and are out of our control. Any timings provided by the courier are strictly estimates unless explicitly stated otherwise.
Can I request more information or pictures?
- If at any time you would like a better description or picture of any item, email us and we will provide you will the information requested.
What forms of shipping do you provide?
- If there is a Non-Restricted firearm in your order, we are required to obtain a Reference # from the CFO prior to shipping. These orders will ship within 1-7 business days.
- If any details within your order are incorrect (billing, shipping, PAL #, DOB, etc.). We will contact you for correction prior to shipping.
- During sale periods, with larger than average sales volumes, shipping times may be slightly delayed.
- We can ship via FedEx, UPS and USPS (US Mail), although UPS is our preferred method of shipping unless stated otherwise by the customer. We will ship as soon as practical after your payment is received. Typical handling time is 1 to 7 business day. Shipment takes 5 days and requires an adult signature.
A: Our goal is to ship every order out as quickly as possible. Regretfully, we are rarely able to cancel an order once processing has begun on it.
- For orders placed during non-operating hours, use the (?) Help button at the bottom right to request a cancellation and we’ll do our best to halt it.
- Orders with firearms require additional procedures and can sometimes be delayed for days or more. Cancellations during the processing period will have a 10% re-stocking fee applied.
- Orders that have shipped can be returned by refusing the parcel(s) upon delivery. A refund will be provided for the product(s). A re-stocking fee may apply.
Can I ship to any address?
A: Yes, but some conditions apply:
- SOFT GOODS & MERCHANDISE: Any address will suffice.
- AMMUNITION & NON-RESTRICTED FIREARMS: Any address will suffice in most cases. However, if the shipping and PAL address have a significant discrepancy (ie. different provinces), you may be contacted to confirm your identity/intent prior to shipping.
- RESTRICTED FIREARMS: Can be shipped ONLY to the address associated with your PAL. If you provide an address that does not match your PAL, we will contact you to confirm delivery to your PAL address prior to shipping.
What happens if my package is lost in transit? Will I receive a refund?
A: In the rarest of occasions, packages can get lost in transit. There are a few measures we will take up with the courier to resolve the issue first. Please e-mail email@example.com if you think your package has been lost.
In the event that all measures have been exhausted and your package is determined to be lost, you will receive a full refund on your order.
I received a tracking number in my shipping confirmation e-mail but no tracking information is available for my order. What is happening with my order?
A: The shipping confirmation email is sent after the order is packed and ready to be picked up by the courier. You may receive your tracking before the parcel is actually shipped out.
- Packages are scanned each time they change hands in the mail stream, and each scan triggers a tracking update shortly after.
- Please allow up to 1 business day for the tracking to update. Your parcel is likely waiting to be picked up or waiting for a tracking update in their system.
- If you see no tracking updates after a full business day, please contact us. We would be happy to follow up on it for you.
According to my tracking, my package has not moved in several days. What should I do?
A: It is not uncommon for some shipments to go several days without receiving tracking updates. The further you are away from US, the longer those delays may be. Please allow 2-3 business days in US and Outside of US, and up to 5-7 business days as far as each coast. If your package has stalled beyond that, please e-mail firstname.lastname@example.org, and we will take any appropriate action at that time.
Is there an inspection period?
- Yes, each item comes with a 7 day inspection period. This is an unconditional money back guarantee.
Do you have Layaway?
- Yes, 3 months, with 20% minimum as a down payment, and at least one payment each month. Contact us if you’ll need an extension (we appreciate communication)!2